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Welcome to Appliance Technical Services (trading as ATS4REPAIRS). These terms and conditions outline the rules and regulations for the use of our repair services. By booking a repair with us, you accept these terms in full.

1. The Service Agreement

By booking an appointment via phone, WhatsApp, or our website, you are entering into a service agreement with ATS4REPAIRS. We agree to provide a qualified engineer to diagnose and/or repair your domestic appliance.

2. Pricing and Payment

  • Fixed Labour Fee: Our standard labour fee (starting at £49.99 for free-standing and £59.99 for built-in/American style appliances) covers the call-out and all labour required to complete the repair.

  • Diagnostic Fee: If an appliance is inspected and found to be "Beyond Economical Repair" (BER), or if you choose not to proceed with a quoted repair, a Diagnostic Fee (from £29.99) will apply to cover the engineer's time and expertise.

  • Spare Parts: Parts are charged extra at the Manufacturer’s Recommended Price (MRP). We will always seek your verbal or written consent before fitting any parts that incur an additional cost.

  • Payment Terms: Payment is due immediately upon completion of the visit. We accept cash, major credit/debit cards, and bank transfers.

3. Our 90-Day Repair Guarantee

We pride ourselves on quality workmanship.

  • Scope: All repairs are guaranteed for 90 days from the date of the repair. This guarantee applies specifically to the fault repaired and the parts fitted.

  • Exclusions: The guarantee does not cover unrelated faults that develop after our visit, or faults caused by misuse, external factors (e.g., power surges, drainage blockages), or commercial use of a domestic appliance.

  • Parts Warranty: New spare parts are covered by the manufacturer's warranty (typically 12 months).

4. Appointments and Access

  • Cancellations: We require at least 24 hours' notice for cancellations. Failure to provide notice or a "no-show" may result in a call-out charge.

  • Parking: Customers are responsible for providing or arranging parking for the engineer’s vehicle. Any parking fees or permits must be handled by the customer.

  • Safety: For the safety of our engineers, please ensure the work area is clean and that pets and children are kept at a safe distance during the repair.

5. Liability

  • Property Damage: While we take every precaution, ATS4REPAIRS is not liable for damage to flooring or cabinets when moving appliances that are tightly integrated or installed on fragile surfaces.

  • Data/Settings: We are not responsible for any loss of settings or data on "smart" appliances during a power-down or reset.

  • Insurance: ATS4REPAIRS is Fully Insured for public liability, providing protection for your home during the repair process.

6. Authorised Contractor Status

ATS4REPAIRS is an Authorised Contractor for Falkirk Council and the Scottish Welfare Fund. We adhere to the strict professional and ethical standards required by these bodies.

7. Complaints and Resolution

As a member of Trustys, we are committed to high standards of service. If you are unsatisfied, please contact us at 01324 879248. If we cannot reach a resolution, you may contact Trustys for independent mediation.

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